Return Policy
 

We want our clients to be thrilled with their purchases and we understand purchasing online can be challenging sometimes. For a smoother buying experience, the key parts of our return policy are listed below:

All returns/exchanges have to be made within 14 days of receipt, provided items are still in an "as new" condition, i.e. with no hair traces or damage.

Will be subject to a 10% restocking fee.

 

The following items cannot be returned or exchanged:

    • Custom or personalized orders.

    • Colour not as expected is not acceptable as a return reason for personalized items.

    • Damaged items.

 

Returns for repeat / 2nd purchases are not accepted.

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Postage is not included in the refund unless the item is faulty.

 

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